Prerequisites:
A working OTRS installation
A working Windows Severver
A working ADS
Administrator Privellages
Aditional tools needed:
The Support Tools provided by Microsoft (if not already installed) or an LDAP browser.
Your favorite Text Editor. I prefer Notepad ++
Advanced tools:
Wintail. This software is invaluable when searching for login problems.
You need the following important things for the connection:
BaseDN
User Attribute
IP or DNS name of the Directory Server
The full distinguished name of a user to search the directory
For the synchronization (and any login for that matter) of User information, your user need to have attributes for:
First name
Last name
Email
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